Frequently Asked Questions (FAQs)

General Information

Q: What services does Chu Travels and Tours Limited offer?
A: We provide a wide range of services, including visa consultation, travel planning, immigration advisory, and assistance with study, work, and settlement programs. Our expertise spans visitor visas, skilled express entry programs, spousal sponsorship, and study/work visa services.

Q: Where is Chu Travels and Tours Limited located?
A: Our office is located at 296 Zik’s Avenue, Second Floor, Awka, Anambra State, Nigeria. You can also reach us through our online platforms for virtual consultations.

Q: How can I contact Chu Travels and Tours Limited?
A: You can reach us via email at support@chutravels.com or call our customer support line at +2349161584831. We’re also available on social media platforms for inquiries.

Q: Does Chu Travels and Tours Limited guarantee visa approvals?
A: No, we do not guarantee visa approvals, as decisions are solely at the discretion of the respective embassies or consulates. However, we provide expert guidance to increase your chances of success.

Q: Do you assist with Canadian immigration programs?
A: Yes, we specialize in Canadian immigration services, including Skilled Express Entry, Spousal Sponsorship, Study and Work Visas, and Visitor Visas. We provide comprehensive support throughout the process.

Q: Can Chu Travels and Tours Limited help me secure admission to a foreign university?
A: Yes, we assist clients in securing admission to universities abroad. Our services include guidance on choosing a program, preparing application documents, and navigating the admission process.

Q: Do you provide scholarship assistance?
A: Yes, we offer advice and support on applying for scholarships and funding opportunities to help reduce the cost of studying abroad.

Q: Can I bring my dependents with me if I’m studying abroad?
A: Yes, many countries allow international students to bring dependents. We provide guidance on dependent visa applications and the necessary requirements.

Q: What is your refund policy?
A: Refunds are subject to the terms outlined in our Refund Policy. Refunds may be granted for services not initiated or performed, subject to deductions for administrative fees. Please refer to our Refund Policy for more details.

Q: How long does it take to process a refund?
A: Approved refunds are typically processed within 7-14 business days from the date of approval.

Q: Are third-party fees refundable?
A: No, third-party fees such as embassy charges, airline penalties, or other external costs are non-refundable.

Q: What are your service fees?
A: Our service fees vary based on the type of service requested. For a detailed quote, please contact our office or visit our website for more information.

Q: What payment methods do you accept?
A: We accept payments via bank transfer, credit/debit cards, and other secure payment platforms. Payment details will be provided during the consultation process.

Q: Is there an installment payment option for your services?
A: Yes, we offer flexible payment options for certain services. Please speak with our consultants to discuss available payment plans.

Q: Do you offer travel insurance?
A: Yes, we can assist in arranging travel insurance to ensure your safety and peace of mind during your journey.

Q: Can you help with flight bookings and itinerary planning?
A: Absolutely. We offer assistance with flight bookings, itinerary planning, and accommodation arrangements as part of our comprehensive travel services.

Q: How do I schedule a consultation with Chu Travels and Tours Limited?
A: To schedule a consultation, please contact us via email, phone, or through our website. Our team will provide you with available time slots and further instructions.