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Effective Date: 8th February 2025, Last Updated: 20th December 2024 - Chu Travels and Tours Limited (referred to as “Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and protect your information when you interact with our services, including through our website, offices, and other platforms.
This Policy applies to all personal data collected, processed, and stored by Chu Travels and Tours Limited in connection with the services we provide. By using our services or accessing our website, you agree to the terms outlined in this Policy.
We may collect the following categories of personal data: a. Personal Identification Information: ● Name ● Date of birth ● Gender ● Nationality ● Passport details b. Contact Information: ● Phone number ● Email address ● Residential address c. Financial Information: ● Payment details (e.g., credit/debit card information) ● Bank account details (if applicable) d. Travel Information: ● Travel itineraries ● Visa details ● Accommodation preferences ● Flight booking information e. Technical Data: ● IP address ● Browser type ● Operating system ● Cookie data f. Other Information: ● Communication records (e.g., email exchanges, chat logs) ● Preferences and feedback provided via surveys or consultations
We collect and process your personal data for the following purposes: a. To Provide Services: ● Facilitate visa processing and travel arrangements ● Assist with study and work visa applications ● Provide consultation and advisory services b. To Communicate with You: ● Respond to inquiries and provide customer support ● Send updates about your application status ● Deliver promotional materials and newsletters (if consented) c. To Improve Our Services: ● Analyze website usage and user behavior ● Conduct surveys and gather feedback d. To Ensure Security: ● Protect against fraud, unauthorized transactions, and breaches ● Comply with legal and regulatory requirements
We process your personal data under the following legal bases: ● Consent: When you provide consent for specific purposes such as marketing communications. ● Contractual Obligations: To fulfill our obligations under the service agreements we have with you. ● Legal Compliance: To meet regulatory or statutory requirements. ● Legitimate Interests: To enhance our services, protect our systems, and improve your experience.
We do not sell, rent, or trade your personal data. However, we may share your information with the following third parties: a. Service Providers: ● Airlines, hotels, and travel agencies ● Visa application centers ● Payment processors and financial institutions b. Regulatory Authorities: ● Embassies, consulates, or immigration authorities as required c. Legal Obligations: ● When required to comply with legal or regulatory requirements d. Business Partners: ● Partners offering complementary services, but only with your consent
We retain your personal data for as long as necessary to fulfill the purposes outlined in this Policy or as required by law. Once the retention period expires, your data will be securely deleted or anonymized.
Under applicable data protection laws, you may have the following rights: ● Access: Request access to your personal data. ● Correction: Request correction of inaccurate or incomplete data. ● Deletion: Request deletion of your personal data under certain circumstances. ● Objection: Object to the processing of your personal data for specific purposes. ● Data Portability: Request transfer of your personal data to another service provider. To exercise these rights, please contact us using the details provided below.
We implement industry-standard security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These include: ● Encryption of sensitive information ● Regular audits and vulnerability assessments ● Restricted access to personal data based on roles and responsibilities
Our website uses cookies and similar technologies to enhance your browsing experience and gather analytical data. You can manage your cookie preferences through your browser settings.
Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites, and we encourage you to review their respective privacy policies.
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors without verifiable parental consent.
We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review this Policy periodically to stay informed.
If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us: Chu Travels and Tours Limited 296 Zik’s Avenue, Second Floor Awka, Anambra State, Nigeria Email: support@chutravels.com Phone: +2349161584831 By using our services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
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