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This Refund Policy (“Policy”) sets out the terms and conditions governing the refund process for services provided by Chu Travels and Tours Limited (“Company”). By engaging our services, you agree to the terms outlined herein. This Policy is intended to ensure clarity and fairness in the event of cancellations, errors, or disputes.
Refunds shall be issued only in accordance with the provisions of this Policy. Refund eligibility is contingent upon the nature of the services rendered, the timing of the cancellation, and compliance with the specific terms of this Policy. Clients are advised to thoroughly review their agreements and ensure adherence to all conditions stipulated therein.
Refunds may be granted for services not initiated or performed, subject to deductions for administrative and other applicable fees. Services that have been completed in full, including but not limited to visa processing, advisory consultations, and travel bookings, shall not be eligible for a refund. Administrative fees and third-party charges, such as those imposed by embassies, consulates, airlines, or other entities, are non-refundable under all circumstances. Clients must submit a written request for a refund within fourteen (14) days of payment or within the refund eligibility period as specified in the service agreement. Requests submitted outside this timeframe shall be deemed invalid and will not be considered.
In the event that a client cancels a service prior to its commencement, the client may be entitled to a partial refund, which shall be subject to deductions for administrative costs incurred by the Company. For cancellations made after the commencement of the service, no refund shall be provided. If the Company cancels a service due to unforeseen circumstances or its inability to fulfill the obligations outlined in the service agreement, the client shall be entitled to a full refund of the amount paid specifically for the canceled service. In cases where a visa application is rejected by an embassy or consulate, the Company shall not be held liable, and refunds shall not be issued unless explicitly agreed upon in a prior written arrangement.
In instances of billing errors or overpayments, clients must notify the Company within seven (7) days of the payment date. Verified overpayments shall be refunded in full upon completion of a review by the Company. Failure to notify the Company within the stipulated timeframe may result in forfeiture of the overpayment.
Clients seeking a refund must submit a formal written request to the Company’s Customer Support Team via email at "refunds@chutravels.com" . The request must include the client’s full name, contact details, details of the service in question, a comprehensive explanation of the reason for the refund request, and proof of payment. Upon receipt of the refund request, the Company shall conduct a thorough review and notify the client of its decision within five (5) business days. Approved refunds shall be processed within seven (7) to fourteen (14) business days from the date of approval. Refunds shall be issued using the original payment method unless an alternative arrangement is mutually agreed upon.
The Company shall not be held liable for delays or failures in processing refunds caused by third-party entities, including but not limited to financial institutions, embassies, consulates, or airlines. The Company’s liability is strictly limited to the terms and conditions set forth in this Policy and any other relevant agreements.
The Company reserves the right to amend this Refund Policy at any time without prior notice. Such amendments shall become effective upon publication on the Company’s official website or communication to clients. Clients are encouraged to review the Policy periodically to stay informed of any changes.
For inquiries or further clarification regarding this Refund Policy, clients may contact the Company’s Customer Support Team. This Refund Policy is governed by and construed in accordance with the applicable laws of the Federal Republic of Nigeria. By engaging the services of Chu Travels and Tours Limited, you acknowledge that you have read, understood, and agreed to the terms of this Refund Policy.
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